Please contact us at for a firmware update if you are not on V4.xx and you would like OFFLINE mode.

    • Sign in to the Tappecue App on your Android device. 
    • Switch to the settings screen in your Tappecue App by selecting the Settings Wheel Icon at the top right of the screen. Select Change WiFi. 
    • Power on (plug in) your Tappecue WITHOUT PROBES PLUGGED in. *make sure your Tappecue reads 4.01 or above and "low, low, low,low" *
    • After you have powered on your Tappecue Without probes plugged in and you get the "low, low, low, low" reading then select the right arrow at the top right of your screen this will take you to page 2 with a hint. After you have read the hint entirely select the arrow at the top right of the screen to proceed. This will bring you to a page that has a rectangular box that says "change WiFi Network". You will click in this box (not the orange box below). This will take you in to your device WiFi Settings. Look for the previous WiFi Name you saved to your device.  It will have a series of numbers behind it that look something like this:  "myprevioustappecuenetwork _00:##:##:##:##:##". You will then key in the WiFi password that you previously used. You will then use the "back" arrow on your android device to get back to your Tappecue screen.
    • When you get back to your Tappecue App. you will see an orange box that says "connect". Click the "connect" button .  You should then get a "Success! Valid Connection" pop up box. click ok.  *When your device connects to this it is now "speaking" with your Tappecue to make the change inside your Tappecue*. 
    • You will now enter your new network WiFi information.  Key in your new network name EXACTLY as it is named on the new WiFi network you wish to use. Click Save.   Key in the new WiFi password. Write this down. You will use the next time you want to change the WiFi network. Click Save. *NOTE: each time you want to use a new WiFi network, you will have to use the previous Network Name used (with number sequence) and previous password used**  
    • Click "Check WiFi"box at the bottom. It should show you your new WiFi Network. Click "Check Password". It should show you your new network password. Click "Done" at the top right of the page.   Now your Tappecue is set up with the new WiFi Network.
    •  **Remember to go back in to your device WiFi settings and switch back to the active WiFi Network**.  
    • NOW..Restart (unplug and plug back in) Tappecue with PROBES PLUGGED IN before plugging in to power source to put Tappecue in WiFi Mode.