Older Versions FAQ

What do I do if my mobile app shows wi-fi disconnected?
This means the Tappecue itself is not connected to wi-fi.  Some people think it has something to do with the mobile app which is incorrect. To make sure...
Tue, 21 Nov, 2017 at 4:21 PM
I have an AT&T ZTE Velocity hotspot and am showing not connected. What next?
We have found the AT&T Velocity hotspot doesn't like the WPA2 encryption of the Tappecue.  To get around this, we have customers set up a guest n...
Tue, 30 Jan, 2018 at 2:27 PM
My Tappecue disconnects occasionally and the app shows wi-fi disconnected. What could be the problem?
Do you have an extender running?  We have found some extenders (Belkin N600 is one of them) don't work so well.  Unplug the extender and try with t...
Fri, 24 Aug, 2018 at 9:47 AM
Problem when installing Tappecue on a MAC
First of all try doing things in this order. 1. Unplug all USB devices from the MAC including the Tappecue. 2. Shut down the Tappecue Setup program. Rig...
Fri, 11 Aug, 2017 at 5:23 PM
What is the difference between a Chamber Alert and a Meat Alert?
A chamber alert gives alerts when it goes in and out of range as the goal is to stay within the limits.When it hits the minimum it gives an alert, then if it...
Mon, 27 Feb, 2017 at 11:05 AM
How to update Windows USB Drivers.
Attached are the files for Windows USB drivers.
Thu, 14 Dec, 2017 at 3:12 PM
How do I view my temperatures from a computer?
The link https://www.tappecue.net/ will let you view your temperatures from a browser on any PC/MAC/COMPUTER phone. Some people without an iPHONE or ANDROI...
Fri, 30 Jun, 2017 at 1:37 PM
My WiFi network list isn't showing up when setting up my Tappecue on Android
We found that Android software version 6.0 needs a permission set for Your Location to scan networks. Go to the settings on your Android phone->Apps->...
Wed, 5 Jul, 2017 at 4:09 PM
What if the temperature is not reading correctly even after changing out the probe(s)? Try cleaning the probe port / jack / slot.
Try cleaning the probe port/jack/slot. Sometimes the probe port might accumulate small amounts of dust or grease. Try using electrical contact cleaner to cl...
Thu, 20 Jul, 2017 at 1:28 PM
Why do the lights flash on my Tappecue and what do they mean?
When your Tappecue is set up correctly It is normal for the green and orange lights to flash in sequence on your Tappecue. Every 30 seconds the information ...
Wed, 26 Jul, 2017 at 2:33 PM