Older Versions FAQ

Please contact us at support@innovating-solutions.com for a firmware update if you are not on V4.xx and you would like OFFLINE mode. With Tappecue's O...
Fri, 29 Jun, 2018 at 11:21 AM
What's the difference between the Standard Probes and the Extra-Care Probes?
The Extra-Care Probes were built specifically for those who smoke in areas of high humidity such as in Washington or Canada or who use a water pan when ...
Fri, 24 Aug, 2018 at 9:47 AM
OFFLINE MODE troubleshooting
Check the version number on your Tappecue LCD when it first starts.  It must be either V4.XX, V1.03 or V0.04 based on your Tappecue model. Please contact u...
Thu, 5 Jul, 2018 at 1:20 PM
Could not locate device - MAC Driver ISSUE
Fri, 24 Aug, 2018 at 9:47 AM
How does the view Temperatures from anywhere work?
The Tappecue connects with routers or mobile hotspots and sends temperatures to the Tappecue Cloud. The Tappecue mobile apps for iOS and Android are connect...
Fri, 24 Aug, 2018 at 9:47 AM
Is Bluetooth functionality available in the Tappecue?
No, the Tappecue does not have a Bluetooth radio though we are releasing OFFLINE mode which will be similar to bluetooth in that if you do not have an Inter...
Wed, 5 Apr, 2017 at 3:17 PM
Is there a Tappecue Wi-Fi installation program available for the Mac?
Yes, there is a MAC version available on our downloads page for MAC Mavericks (10.9) or above. Here is the link.  http://www.tappecue.com/#!downloads/cl...
Fri, 24 Aug, 2018 at 9:47 AM
I am getting the error ‘There was a problem retrieving the MAC ID from your Tappecue’?
You will get this error if you the drivers necessary to install the Tappecue are not set up correctly or if you have other USB devices plugged in that are...
Fri, 24 Aug, 2018 at 9:47 AM
Is the Tappecue mobile app available on Windows Phones?
No, the Tappecue mobile app is only available on iOS and Android devices.  But we do have a browser site that can be viewed on Windows phones. You will ...
Fri, 24 Aug, 2018 at 9:47 AM
What is the warranty on the product?
The Tappecue comes with a 1 year limited warranty on the Tappecue device for manufacturing defects and a 90 day limited warranty on the accessories. 
Fri, 24 Aug, 2018 at 9:47 AM