Older Versions FAQ

My probe is reading a high temperature, what now?
Water getting inside the probe into the tip may cause the probe to read a wrong value.  Drying out in an oven might fix the issue.  If you smoke with high h...
Fri, 24 Aug, 2018 at 9:47 AM
What do I do if I'm not receiving confirmation messages when registering my Tappecue?
If you are not receiving the confirmation messages on the installation program try unplugging and plugging the Tappecue back in from the wall and the comput...
Fri, 24 Aug, 2018 at 9:47 AM
Where do I find the version number of my Tappecue?
The version number of any Tappecue device appears briefly on the LED screen of the device upon booting.
Fri, 24 Aug, 2018 at 9:47 AM
How do I reboot my Tappecue?
Reboot your Tappecue device by simply unplugging and plugging the device back in.
Fri, 24 Aug, 2018 at 9:47 AM
I use an Apple Time Capsule and sometimes my Tappecue doesn't send temperatures. What do I do?
The Tappecue runs on a 2.4GHz network.  The default settings of the Time Capsule is set for both 5GHz and 2.4GHz in one network.  It's best to use the ...
Fri, 24 Aug, 2018 at 9:47 AM
What is the Account ID?
The Account ID is your personal username for your account.  Make it whatever you would like for it is not assigned by us but by you.  Use it later to log in...
Thu, 10 Jan, 2019 at 9:36 AM
I just received my Tappecue, do I need to update my firmware?
No, the Tappecues come with the latest firmware version already on them.  
Fri, 24 Aug, 2018 at 9:47 AM
My Tappecue has a Blank LCD after a firmware update, what do I do?
When it doesn't complete the firmware update the LCD goes blank.You can try it again.  Sometimes people download a link instead of a file and it's...
Fri, 30 Jun, 2017 at 1:23 PM
What do the lights inside the Tappecue mean?
Below is information on the LEDs on the module. Each light provides information to you. LED Info: Solid Green Light: Connected through TCP. Slow Blinking Gr...
Fri, 24 Aug, 2018 at 9:47 AM
I'm not getting the confirmation back that my Tappecue was registered
Do you have more USB devices plugged in besides the Tappecue? Unplug all other devices, reboot the PC/MAC, then plug in the USB and power for the Tappecue...
Fri, 24 Aug, 2018 at 9:47 AM