Older Versions FAQ

My phone isn't getting alerts, what now?
Most of the time this is because someone has another phone from initial setup and both phones are added in the account and the wrong one (the older one) is ...
Mon, 10 Feb, 2020 at 4:50 PM
Do I have to have a power outlet to work?
The Tappecue comes with a standard US power supply adapter wall plug and a USB cable. If no power outlet is available you can use a standard USB power bank...
Mon, 16 Oct, 2017 at 3:43 PM
What do I do if I am not getting push notifications on my mobile device?
First end any current sessions you are running:  Log in to your Tappecue account on your mobile device. Select View Current Session. If you have an active s...
Fri, 26 Jan, 2018 at 9:58 AM
Can I see the exact temperature on my graph?
If you tap or click on any of the data points, it gives you the exact temperature. You can see the graph, not only on your app but at www.tappecue.net as we...
Wed, 30 Aug, 2017 at 2:46 PM
What are the Probe Temperature ranges?
The temperature reading depends on what type of probe you are using. The standard probes the temperature ratings are -40 to 572 F.  Extra-care (colo...
Mon, 30 Oct, 2017 at 9:29 AM
How do I turn off push notifications/ alerts on a device?
1. Open the Tappecue App and login. 2. Click on "View Current Session". 3. Click on "Alerted Devices".  4. Turn off the notification:...
Thu, 9 Nov, 2017 at 10:02 AM
How do I stop push notifications/ alerts for a single probe?
1. Open the Tappecue App. 2. Click on "View Current Session".  3. Click current session. 4. Click on "Current Temperatures". 5. Sele...
Thu, 9 Nov, 2017 at 9:55 AM
Why is my device not staying connect to WiFi when taken outside?
If your device disconnects from your home WiFi networks when taken outside there a few possible causes: If you go outside the range of your Internet rout...
Mon, 11 Dec, 2017 at 10:01 AM
So I got a new phone, why isn't my Tappecue connecting?
When you do the file transfer to a new phone it sends the old phones ID to the new one in the Tappecue app. The fix for this simple: Open you Tappecue Ap...
Fri, 5 Jan, 2018 at 4:03 PM
How do I remove a device?
Removing a device from you Tappecue notifications: 1. Open you Tappecue App. 2. Click on the "Settings" option. 3. Select the "Device M...
Mon, 11 Dec, 2017 at 10:07 AM